Contact Us

Contact Us

We're here to help! Whether you have a question about your order, need assistance with a return or exchange, want to know more about our products, or simply want to get in touch — our customer support team is ready to assist you.

Customer Support

Support Hours

Our customer support team is available during business hours, Saturday to Thursday. We aim to respond to all inquiries within 24 hours. Messages received on Fridays or public holidays will be responded to on the next available business day.

Order Inquiries

For questions about your order status, estimated delivery time, or order modifications, please have the following ready when you contact us:

  • Your order number
  • The phone number or email used when placing the order

This helps us locate your order quickly and assist you as efficiently as possible.

Returns & Exchanges

To initiate a return or exchange, please contact us within 7 days of receiving your order. Kindly provide your order number, reason for the return or exchange, and photos of the item if it is damaged or defective. For full details, please refer to our Refund & Exchange Policy.

Shipping Inquiries

For questions about delivery timelines, tracking your order, or shipping charges, please refer to our Shipping Policy or contact us directly via email or WhatsApp.

General Inquiries

For any other questions, feedback, or suggestions, we'd love to hear from you. Your feedback helps us improve and serve you better.

Thank you for shopping with SipFit — we appreciate your trust and look forward to serving you!